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Z-scores play a crucial role in Lean Six Sigma by providing a consistent measure of how far a data point resides from the mean. Essentially, they transform raw data into understandable units, allowing for precise analysis and improvement. A positive Z-score suggests a value above the mean, while a negative Z-score signifies a value below the mean.

The Define phase of a Lean Six Sigma project forms the groundwork for success. In this case study, we explore how a manufacturing company leveraged the Define phase to identify inefficiencies in their production process. A cross-functional team was assembled consisting of representatives from diverse departments, including operations, quality cont